Delivery Terms

** IMPORTANT: No refunds for lost or damaged packages. For any problems related to the delivery, please contact your local post office.
Please, when you purchase, choose the shipping method you prefer according to your needs: insurance, fast shipment, etc.
I ship to the address indicated on the receipt in the purchase order, so please check that this is correct: any reshipment will be borne by the buyer, and any packets lost for this reason are non-refundable.
If you want the package to a different address, write it in the notes when you ordering
(Please don’t write it in private, otherwise it risks getting lost in the messages).

PACKAGING
The shipping costs include the cost of transportation via Poste Italian, plus the packaging of the package: unless agreements or big amounts and dimensions, items are shipped by padded envelope and protected by a transparent plastic bag. I like to personally thank all my customers with a handwritten message.

INTERNATIONAL SHIPPING
I love international customers!
But ATTENTION: it’s important to know if you choose standard shipping, I can give you a tracking number that allows you only to see the arrival of the package at the center of international trade (customs), but not the entire route.
If you want the complete tracking or insurance, select the method you prefer from the drop down menu during the purchase.

CUSTOMS FEES
I ask you to become familiar with the policies and customs fees in your country, since I’m not responsible for any extra charges applied.
Also, I’m not responsible for any delays caused by customs checks.

The delivery times depend on the shipping method you choose during the purchase.
Deliveries around the holidays, especially during the Christmas season, take longer to arrive, so I suggest you to do the order some time in advance.

Delivery times with standard shipping by Priority International Mail are:

  • Europe: 3 working days (excluding Saturdays and holidays) in addition to shipping in 85% of items;
  • Mediterranean Basin: 4/5 working days (excluding Saturdays and holidays) in addition to shipping in 85% of items;
  • North America: 5/6 working days (excluding Saturdays and holidays) beyond that of shipping in 85% of items;
  • Countries of the rest of the Americas, Asia and Oceania: 7/8 working days (excluding Saturdays and holidays) in addition to shipping in 85% of items.
  • African countries: 8/9 working days (excluding Saturdays and holidays), in addition to shipping in 85% of items.

The average delivery time for Super Fast shipping are:

-European Union countries: 2 working days, in addition to shipping

  • Countries outside the European Union: 2-3 days, in addition to shipping (except for customs formalities)
  • Rest of the world: 3-4 days, in addition to shipping (except for customs formalities)